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The aim of this website |
Refund Guide 2.0
For whom?
This guide concerns consumers who have bought or intend to buy a computer with a refund on pre-installed software that he will not use under acceptable terms and conditions.
For some rare technical terms used in this guide, a small glossary is available.
Important remark: This guide is conceived to help consumers to obtain a refund on the operating system (Windows, MacOS,) as well as on the whole of pre-installed software. But the principles in this guide are valid for any refund concerning part of the licensed or supposedly licensed software (ex Works OEM).
Some well established precedents
This guide is offered to you further to a series of wins in court cases, all going in the same direction.
We can expect that manufacturers eventually take theses victories into account to return to a normal payment of the refund demands as turned out to be the case on certain occasions previously.
It is necessary to keep in mind that the initiative is not really complicated.
It is simply unfamiliar to you and requires a little insistence when the manufacturer resists.
On the legal side, the judicial way is clearly marked out path, which is almost routine.
A helping hand
On the other hand, if you feel a bit lost, confused, when faced with a particular step, be aware that you are not alone. Several consumer association are aware of this kind of case ( see Reconciliation Attempts ). We the help team are also ready to help you.
What does this guide contain?
This document features a simplified procedural framework which our previous experiences helped to build.
Because we wanted it to cover what precautions one has to take and what arguments should be used to respond to companies as much as possible (perhaps even too much), this guide may seem to be heavy.
It first deals with what precautions have to be taken at the moment of
purchase and how refunds can be obtained.
Then it shows what can be done (up to going to court) if you don’t get refunded with the amount you expected.
What Should You Read?
It is not mandatory to read this guide thoroughly before your purchase. What is absolutely mandatory is to read the part called Declining the EULA (very important)
before booting up your computer for the first time.
